Tiquit

Tiquit (Tiquit Is Quality User Incident Tracking) is a lightweight, portable incident tracking and reporting system for IT support.

Tiquit's aim is to provide functions typical of similar products with less overhead and a greater capacity for customization.

Features:

• Secure Agent Logins
• Dynamic User, Location, Agent, and Incident Type Management
• Basic Email Notifications
• Incident Search
• Simple incident text search
• Incident Date searches
• Incident lookup page for users
• Incident locking
• User setup request form
• Incident Report
• User Report
• Agent Report
• Audit trail information for incidents
• More sophisticated email notification
• Graphical reports for incidents by agent, user, location, type, group, and department
• Information request form
• File attachments
• Ability to designate parent incidents, allowing group resolution/closure
• Session-based authentication
• Visual cues indicating presence of attachments and diary entries