IDB Support Tickets

IDB Support Tickets (formerly wpsc Support Tickets) was developed for the WordPress e-commerce plugin IDB ECommerce (formerly wpStoreCart), but can also be used without it.

The plugin provides a simple and intuitive admin backend, where tickets can be solved or closed with ease. It also includes a frontend section, where the site's users ca open tickets for any problem they might be having with the site.

Admins can setup various support departments, activate email notifications, and even prevent guests from opening tickets on the site.

All of these features are available via IDB Support Tickets' backend page, where admins can adjust about everything they want about the ticketing system.

Installation:

Unpack and upload it to the /wp-content/plugins/ directory.
Activate the plugin through the 'Plugins' menu in WordPress.

What is new in this release:

• Fixed:
• Patched a few 404 issues with images in the admin panel.
• Added:
• Created a new setting for changing the text of the Create New Ticket button.
• Updated:
• Slight admin UI adjustment.

What is new in version 4.9.47:

• Fixed:
• Patched a few 404 issues with images in the admin panel.
• Added:
• Created a new setting for changing the text of the Create New Ticket button.
• Updated:
• Slight admin UI adjustment.

What is new in version 4.9.33:

• Added randomized addition to filenames & updated the file upload presentation (now out of beta).

What is new in version 4.9.25:

• Rebranded.

What is new in version 4.9.22:

• Added:
• The opened and closed tabs inside the tickets list now shows the ID of the ticket.

What is new in version 4.9.14:

• Added:
• Wrote a warning message regarding the potential dangers of the email over ride system
• Updated:
• The .POT file has been updated to the latest version to account for the next text added in 4.9.13

What is new in version 4.9.5:

• Updated: die() replaced with wp_die()

What is new in version 4.8.3:

• reply_ticket.php and submit_ticket.php have been deleted and correctly replaced with calls to admin-post.php instead.

What is new in version 4.8.2:

• Fixed:
• UTF-8 is now correctly set as the default email encoding.

What is new in version 4.7.34:

• Updated:
• The .POT file has been updated to the latest version.

What is new in version 4.7.31:

• Added:
• New option which allows you to hide guest emails from the list of tickets.

What is new in version 4.7.23:

• Updated:
• The .POT file has been updated to the latest version

What is new in version 4.7.14:

• Updated the POT file so as to include the changes in 4.7.12 and 4.7.13.

What is new in version 4.7.12:

• Updated:
• More translatable strings added.

What is new in version 4.7.9:

• Fixed:
• Patched a loading issue introduced in 4.7.8.

What is new in version 4.7.8:

• Added:
• When show all tickets to guests is enabled, will now show the ticket list without first needing an email address.

What is new in version 4.7.7:

• Removed outdated error message.

What is new in version 4.7.5:

• Updated the .pot file to reflect the added translations from 4.7.2.

What is new in version 4.7.2:

• Updated:
• The pot file.
• More translatable strings converted for i18n.

What is new in version 4.6.4:

• Updated:
• Romanian translation.

What is new in version 4.6.1:

• Fixed:
• Patched an issue where Open and Closed statuses were not being translated.

What is new in version 4.5.0:

• Added:
• 3 new custom field types: dropdown, checkbox, and radio input
• Updated:
• A little tlc given to the New Custom Field admin page
• Minimum supported WordPress version bumped up to 3.5.0 to accurate reflect the current codebase

What is new in version 4.4.0:

• Added:
• Two new options allow you to include the ticket or replies content inside the emails that are sent on new tickets and new replies.
• New ticket and reply email subject lines now include the ticket's title.
• Added the Report a Bug, and Suggest a Feature links into the header.
• Updated:
• Settings page got a slight redesign.

What is new in version 4.3.1:

• Fixed:
• Patched a bug that was preventing guests from posting.

What is new in version 4.1.2:

• Fixed:
• Admins could not reply or change department or status of ticket due to error in code.

What is new in version 3.0.5:

• Updated:
• .POT language file updated to the latest version.

What is new in version 3.0.2:

• Patched an issue where submitting a ticket without an upload was causing issues on certain servers.

What is new in version 3.0.1:

• Fixed:
• Patched a couple warnings and other small errors in the 3.0 release.
• Updated:
• .POT language file updated to the latest version.

What is new in version 2.2.0:

• Patched an issue where submitting a ticket without an upload was causing issues on certain servers.

What is new in version 2.1.0:

• Fixed:
• Resolved a plugin conflict between this and the AG Custom Admin plugin
• HTML markup using nicEdit in the admin panel should now work correctly
• Patched a bug where slashes were added to HTML emails
• Patched a bug where the Update Settings button would be unclickable at times

What is new in version 2.0.5:

• Fixed:
• Issue where backslashes were being added to HTML emails.

What is new in version 2.0.2:

• Fixed:
• Patched an issue where settings were not saving correctly.

What is new in version 2.0.0:

• Created options page
• Added many action hooks to extend functionality

What is new in version 1.9.1:

• Fixed:
• For users with session issues, guest accounts should now work properly.

What is new in version 1.8.9:

• Fixed:
• Incompatibilities between wpscSupportTicket and Jetpack were resolved.

What is new in version 1.8.5:

• Added:
• Finnish (Suomi) translation
• Dutch (Nederlands) translation

What is new in version 1.8.4:

• German translation provided.

What is new in version 1.8.3:

• Corrected two strings that were not properly registered for translation.

What is new in version 1.8.1:

• Fixed a JavaScript error regression that emerged in the 1.8.0 release.

What is new in version 1.6.1:

• Fixed issue with WordPress 3.4 Beta 1.

What is new in version 1.4.0:

• Added:
• Can now see who posted last on a ticket, either a staff member or the ticket creator. This is in the front end, the admin panel, and the admin dashboard widget. Note that staff replies that were made before you updated to this version will not work correctly.
• Fixed:
• Patched issue where the register URL was not always correctly formatted when certain conditions were met.
• Updated:
• More of the admin is now ready for language translations.

What is new in version 1.2.0:

• Fixed:
• Patched an issue with the admin dashboard widget declaring all ticket openers as Guest.

Requirements:

• WordPress 3.5 or higher