Software Screenshot:
Easily keep track of customer problems and help fix them.
Features:
- Unlimited number of departments
- Unlimited number of managers
- Assign managers to different departments
- Reassign tickets to other managers
- Use predefined template replies and signatures
- Ticket types and statuses
- Status icons
- Three levels of ticket priority: high, normal and low
- Knowledgebase
- Add attachments
- CAPTCHA spam filter
- Statistics
- Tickets management
- Email notifications
- Built-in search engine
- Send messages to customers
Requirements:
- MySQL version 3.22.x or higher.
- PostgreSQL 7.1 or higher
- Any ODBC connected database
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