The Rhea Help desk Software is a 100% Web based Customer Support and IT Support solution. It includes a wide range of features, with the underlying mandate of being easy to use, intuitive and simple. Features include: - Powerful Ticket Management - Manage tickets end-to-end - Customer Self-service portal - 24/7 support with Knowledge Base, FAQs and Forums - Management insights - Measure team performance, customer satisfaction and more - Multi-channel support - Web, Email, Phone - Complete Email Integration and Customizable Notifications - SLA and Escalation Management - A complete range of Standard and Ad-hoc Reports - Customizable - Simple, Easy-to-use, Powerful.
What is new in this release:
Here's a sneak peak at some of the brand new features added to version 2.0 of the Rhea Help Desk.
- - Custom fields
- - Auto-assign Tickets
- - Fully customizable UI, including color schemes
- - Custom Logos
- - Customer Ratings for tickets and knowledge base articles
- - Support for Active Directory
- - Social Media logins, including Facebook, Twitter and Google+
- - New look Admin pages
- - GUI improvements
- - Performance improvements
- - Bug fixes
Requirements:
Microsoft SQL Server (Express/Standard/Enterprise); ASP.NET Framework : Version 4.0 (Or above); MS SQL Server : Version 2008 R2 (or above); MVC Framework : MVC3; IIS : Ideally, version 7.0 (or above) in Integrated Mode. Version 6.0 will work too but will require additional setup. Web Deploy.
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