Eventum

It can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

Eventum can handle multiple projects, ticket types and users at the same time.

Features:

• General:
• Allow visitors to signup with new Eventum accounts
• Ability to turn this feature off altogether
• Specify which projects are available for users who create their own accounts
• Specify which permission level these users are granted
• Ability to run several projects with the same instance of Eventum
• Create custom releases, categories and priorities for each project
• Assign users to specific projects
• Configure certain projects to allow anonymous posting of new issues
• Create / Modify / Delete custom issue resolutions
• Track duplicate issues
• Changes to the duplicated issue are automatically propagated to the child issues
• Links from/to the duplicated issue from/to the child ones
• Email Integration:
• Integrate support emails with issues in Eventum
• Use as many email accounts as you want
• Associate specific email accounts to projects
• Create / Modify / Delete canned email responses to automate common tasks of replying to support email
• Email Routing Interface
• Email attachments are automatically saved in issue.
• Control who is authorized to send emails in each issue.
• Blocked emails are saved as notes for later use.
• SCM Integration:
• Integration with CVS/SVN
• Keep a history of all modified files associated with a given issue
• The CVS module, filename, developer and revision information is saved
• Integration with third party tools
• Ability to view changes between revisions
• Ability to view the source of specific revisions of files
• Project Management:
• Time tracking tool allows you to keep your schedule up-to-date in a per issue basis
• Enter time for tasks done in past dates
• The owner may remove entries that are wrong or out of place
• The total of time spent in an issue is displayed in the issue listing page
• Custom categories to be able to see where most of the time is spent on
• Issue Listing:
• Ability to save and load unlimited custom filters
• The grid layout helps you to quickly find all the information you need
• The assigned users are displayed for every issue
• Quickly assign issues by choosing the issues and the users
• The total time spent working in each issue is available
• Export the issue listing contents to a spreadsheet
• Reporting Issues:
• Upload as many files as you want in one go
• Report as many issues as you want without having to leave the issue report screen
• Command Line Interface:
• Quickly check and modify issues without opening a web browser.
• View details of issues.
• Lock/Unlock issues.
• Assign issues to any user.
• Add authorized repliers to issues.
• Change status of issues.
• Add time tracking entries.
• Close issues with comments.
• List and download files attached to issues.
• View issue emails.
• Unblock blocked emails.
• View issue notes.

What is new in this release:

• Disables setup when already configured
• Fixed improper escaping of creating config file

What is new in version 2.2:

• Fixed few errors with template localization (Alessandro Ogier)
• Added Precedence: Bulk header to emails to prevent out of office replies. Fixes #34466
• Replaced prototype JS library with jQuery JS library
• Added datepicker UI to date fields
• Added compatability for MySQL 6
• Added workflow method to determine what issue an email or note should be associated with
• Adding attachments to outgoing messages support (Harri Porten)
• Allow selecting initial project with /select_project.php?project=PROJECT_ID query parameter
• Fixed problem with last action date title not being set correctly
• Fixed problem where notes with attachments showed as "blocked" even though they were not
• Ignore wrongly formatted To headers instead of throwing an error
• Set SQLMODE to to blank
• Display link to attached file download in File Attached email notify
• Added new report to show a breakdown of issues by category and status
• Added support for user's having multiple email aliases. This is just a backend code, no UI to manage aliases
• Added new workflow method to modify messages being added to the mail queue
• [MAJOR] Changed email system to convert all incoming emails and notes to default charset before storing
• [MAJOR] Added system to manage database upgrades automatcially as SQL patch sets
• added convert-utf8.php script to update database to utf8 if the former encoding was proper
• added fix-charset.php script to update database to utf8 if the former encoding was improper
• Merged change to display issue created date on list issues page
• bounce emails back to user if download_emails.php method is used to handle routing and user has no permission to email to note or draft (needs "Leave Copy of Messages On Server" to be off)
• Fixed bug with user being able to update issues in projects he did not have access to
• Display in issue updated notifications name who made the change
• Added mechinism for workflow to set custom messages to be displayed in the UI
• Added new workflow methods preStatusChange, prePage
• Removed "View Mail Queue" link for Standard Users
• Changed subject of issue manually created from email to be consistent with other emails
• Allow managers to delete notes from any user
• Handled integer custom fields on advanced search
• Added support for default values to the Custom Field API
• Don't check which project an email account belongs to when listing emails for an issue
• Fixed problem with associated issue validation on issue update page
• Use text field for choosing issue to associate emails with
• Use text field for choosing duplicate issue
• Fixed bug with project selection not being remembered (bug #38279)
• Fixed bug with sorting by status from advanced search page (bug #37372)
• Fixed bug with adding attachments when sending emails
• Send specialized headers to reporters too
• Make <title> more informative in view.php pages
• Fix compatibility with PEAR Date 1.5.0, displaying times in wrong time
• Added pt_BR translation
• Added workflow method to control which notification options are set
• Updated jquery ui.datepicker.js to 1.5.2
• Added scm_log_url to SCM and handle ADDED and REMOVED actions for checkins
• Changed logic to allow users without access to the project to be CC'd on emails
• Updated datepicker to RC version to solve problem with the day of DST switch being displayed twice
• Allow users to login using email aliases
• Made week start day configurable from preferences for datepicker
• Let custom field size for multiple selection be items count but not more than 10
• Fixed bug with encoding addresses with special characters when sending emails
• Fixed grp_id error on the manage users page after editing a user
• Added workflow method to control if new To/Cc addresses are auto added to notification list
• Prevent PHP error with IRC bot when trying to fetch channels for a project with no channels defined
• Added more informative to close issue page explaining the difference between Internal / All notification options
• Fixed bug with custom field report display keys instead of values

Requirements:

• PHP 4.1 or higher
• PHP GD Extension
• PHP PCRE Extension
• PHP Session Extension