WinHelpDesk

Manage your help desk activity quickly and efficiently. WinHelpDesk documents and tracks help requests. Incoming requests can be assigned to different help desk agents and be categorized by customer and contract. Complex issues can easily be structured with a subticketing feature, where a general ticket breaks down into smaller issues. Multiple levels can be used for your most complex calls. Each subticket can be assigned to a different agent. Work done can be documented as the solution progresses. Best of all, tickets can automatically be generated from incoming mail messages. WinHelpDesk is a robust feature-rich help desk solution at an unbeatable price.

Requirements:

Windows 98/Me/NT/2000/XP

Limitations:

30-day trial