Goverlan allows IT support staff to globally and dynamically control, manage, and support physical and virtual desktop infrastructures in real-time with minimal user interruption. By combining top-rated remote control, powerful support tools, detailed system reporting, and automated configuration and task management, Goverlan empowers you to get to the root of problems quickly, resolving client issues more efficiently. Anytime Assistance - Remote workers challenge your IT staff's ability to remotely connect to and support users. Goverlan allows you to remotely locate and support any user that requests assistance, no matter where the user is located. Utilizing advanced AD searches and real-time detection of logged in workstations, Goverlan automatically finds and connects support professionals to the user. Comprehensive Support Tool-set - Your help-desk needs more than just remote control. Goverlan provides access to powerful reporting, configuration, and automation tools to manage every aspect of your systems including the BIOS, the OS, applications, and user settings - minimizing user interruption and maximizing dependable results. Unmatched Remote Control - Regardless of what OS a client is running, they need support now. That's why Goverlan supports the widest range of protocols to control, shadow and monitor client devices, including: Microsoft RDP, VNC, Telnet/SSH, Windows Remote Command Line, and Intel vPRO. For improved speed and stability, Goverlan also offers its own proprietary remote protocol. Deployed in Minutes Goverlan uses a small, stable agent that can be automatically deployed and maintained on client devices. Combined with auto-detection of your Active Directory configuration, setup of Goverlan only takes minutes. Unlimited End-Users - Goverlan Remote Assistance is provided for an unlimited number of end-users with per-operator licensing as opposed to per-node licensing, allowing you to budget based on the size of your support organization.
What is new in this release:
New license management via my.goverlan.com. True concurrent user license.
- Intel vPro AMT out-of-band Management - Gain BIOS level remote access or reboot machines to a pre-configured ISO image and repair or install a new OS. Remote control any Intel vPro ready machines.
- Citrix Ready designation - Enable administrators with remote shadowing capabilities for Citrix XenApp and XenDesktop sessions without disconnecting the user. This includes connecting to a virtual desktop or published application that is in use.
- fastConnect - Resolve partial computer or user names via wildcard AD searches and view the real-time logged-in workstation of the user including VDI, RDP & Citrix0 sessions.
- SUREDATA - real-time data for all online machines PLUS cached data for all offline machines, giving you the most complete and accurate view of your infrastructure.
- Scope Action Wizard - designed to give you as much information as possible with enhanced status windows. Execute Scope Actions or view reports with a single click. Also view the execution history of Scope Actions with detailed graphs and reporting.
What is new in version 8.01.06:
- Intel vPro AMT out-of-band Management - Gain BIOS level remote access or reboot machines to a pre-configured ISO image and repair or install a new OS. Remote control any Intel vPro ready machines.
- Citrix Ready designation - Enable administrators with remote shadowing capabilities for Citrix XenApp and XenDesktop sessions without disconnecting the user. This includes connecting to a virtual desktop or published application that is in use.
- fastConnect - Resolve partial computer or user names via wildcard AD searches and view the real-time logged-in workstation of the user including VDI, RDP & Citrix0 sessions.
- SUREDATA - real-time data for all online machines PLUS cached data for all offline machines, giving you the most complete and accurate view of your infrastructure.
- Scope Action Wizard - designed to give you as much information as possible with enhanced status windows. Execute Scope Actions or view reports with a single click. Also view the execution history of Scope Actions with detailed graphs and reporting.
Limitations:
30-day trial
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