123LiveHelp is the live help software. It improves sales and support by showing visitors that a live agent is just a click-away. Except for the must-have features of the common live help software, such as visitors wait in a queue, operators cooperate during work, transfer chat session, 123LiveHelp has more features of innovation, for example, when potential customers call skype-in number of your business, operator can pick up the phone in 123LiveHelp control panel directly, and operators can remotely control the live help software anywhere on any device including cell phone. It even has video chat. With video live chat, operators are available in video, voice and text chat with a simple click. Sales may show product details to customer or explain the features and prices face to face, and the prospective customers will then act quicker to buy. On the other hand, the customer support agents become more human, friendly and reliable in video live chat. Additionally, operators have the ability to monitor website visitors in 123LiveHelp and send proactive invitation, especially when the prospective customers are browsing the high conversion pages, and start video audio chat with them to offer instant help. Operators can also push URL and send file to customers during live chat. And a statistics panel to show visitor activity and operator performance.
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