Must have Customer Support Scripts for Web

It's an attractive alternative to high-cost and complex customer support systems.What is new in this release:Update user information for existing users when importing CSV. Agent names are consistently formatted and sorted throughout the system. Memcache...

The system is built to allow support, sales, pre-sales, billing, internal IT, helpdesk, etc. departments to react quickly to problems and events inside a company or with its customer base.What is new in this release:A new cleaner flat design has been...

OTRS ITSM can also be described as a CMDB, a configuration management database. ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc.. OTRS ITSM...

Created specifically for developers, designers, and all sorts of freelancers, the Pancake CRM is a powerful tool to use when needing a better way of keeping track of projects, clients, and billing hours.Pancake will provide a password-protected dashboard...

PHD Help Desk is a PHP, Javascript, MySQL open source Help Desks tracking software, very usefull for the help desk incident registration, follow up and managing of them, with knowledge database access. Functionalities. Registry of incidents:...

The support tickets gets stored in a MySQL database. The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete...

It enables departments in an organization to efficiently manage their tasks, regardless of the type of data that needs tracking.InstallationUnpach archive and upload files to a directory on the webserver.Edit edit config/global* and change DB settings,...

Its purpose is to provide helpdesks/staffs with an easy "to do" application for keeping track of what needs to be done.The interface is lightly built, and kept fairly simple, easy to use.The code is licensed under GPL.What is new in this...

RUSS stands for "RedIcon User Support System" and is a PHP script derived from RUMSY, a powerful user management system. It builds on the RUMSY codebase, adding support for two main features. One is the ticketing management capabilities, and the second is...

SugarCRM is written in a simple, popular programming language (PHP) that can be customized in an instant.The CRM provides point-and-click capabilities for user interface customization, but for developers who want more customizations, there is...