In a typical help desk scenario, an employee's access to a business application stops working. She sends an email to the help desk inbox and hopes for an eventual response. Most help desk solutions improve the process with features like email to ticket...
ITIL (Information Technology Infrastructure Library) is about improving the quality of IT services. It is a set of guidelines published by the UK government that suggest how to improve efficiency, reduce failure, and improve customer service. It is no...
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