Verax Service Desk

Software Screenshot:
Verax Service Desk
Software Details:
Version: 1.7.2
Upload Date: 23 Jan 15
Developer: Verax Systems
Distribution Type: Freeware
Downloads: 20
Size: 523307 Kb

Rating: 1.0/5 (Total Votes: 2)

Verax Service Desk automates and streamlines incident management, ensuring timely resolution and SLA compliance.

Verax Service Desk helps IT professionals to:

- Control incident resolution workflow from assigning tasks to administrators and resolving incidents, to automating workflows and tracking them through to completion.

- Shorten incident resolution time based on experience-based information stored in the knowledgebase.

- Ensure that incidents are resolved in a timely manner via fully configurable escalation and notification procedures.

- Monitor and report SLA (Service Level Agreements) compliance.

- Integrate service and support processes across multiple departments.

Verax Service Desk can also be orchestrated with Verax NMS & APM (out-of-the-box integration) and other Verax applications in order to create advanced incident tracking, disaster recovery or provisioning solutions.

What is new in this release:

New export features.

Requirements:

Any operating environment supporting Java 1.6

Supported Operation Systems

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