email2trac

email2trac is an open source, freely distributed and platform-independent command-line software implemented in Python and comprised of several utilities that can be used for easily and quickly converting emails to tickets for the Trac issue tracking system.

Features at a glance

Key features include support for converting email messages in the HTML format, support for attachments, support for updating tickets via email, Unicode support, workflow support, DiscussionPlugin support, FullBlogPlugin support, and spam detection.

In order to control the behavior, the utility can be easily configured via its configuration file. Some command-line options are also provided when running email2trac from the a Linux terminal emulator.

Getting started with email2trac

The software is written in the C and Python programming languages. To install it from sources, you must download the latest archive from Softoware or the project’s official homepage, save it on your computer, extract its contents, open a terminal emulator and navigate to the location of the extracted archive files with the ‘cd’ command.

Then, you must type the ‘./configure && make’ command to configure, optimize and compile the source code of the program for your hardware architecture and operating system. Install the software system wide by executing the ‘make install’ command with root privileges.

What is new in this release:

• email2trac now supports discussionplugin v0.9dev. The older vcersions are not supported anymore, closes #365

What is new in version 2.8.4:

• There was a case where the lower method on a string was referenced as an object instead of actually making a method call, closes #340
• Custom ticket fields were not properly initialized, closes #338
• Fixed a format-security problem in run_email2trac.c, closes #341
• Fixed Typo in variable assignment, closes #342

What is new in version 2.8.0:

• Also made delete_spam virtual env aware
• cc_fields ignored existing ticket CC field on ticket update, closes #324
• strip_quotes printed to stdout instead of using the logger function. Due this error run_email2trac will break, closes #325
• Added suppport for trac version 1.1, closes #322
• Added a new option cc_black_list. When an CC-address is in this list. It wil not be put in the ticket CC-field.
• Fixed a bug with attachment filenames that contain unicode filenames, closes #327
• Fixed an bug in get_sender_info function when we try to match the email address to an trac user, closes #333
• New version of trac agilo has changed the import for ticket model. First try new import statement and as fallback use old one, closes #330
• report run_email2trac errors to syslog (LOG_MAIL facility) instead of printf
• Support added for Bloodhound project, closes #331 (Not tested)
• The bloodhound product can be specified by:
• command line --> email2trac -B/ --bh_product
• email2trac.conf
• {{{
• [email2trac]
• project: /data/trac/test/project/e2t
• bh_product: development
• .....
• }}}

Requirements:

• Python