ViArt HelpDesk

Easily keep track of customer problems and help fix them.

Features:

• Unlimited number of departments
• Unlimited number of managers
• Assign managers to different departments
• Reassign tickets to other managers
• Use predefined template replies and signatures
• Ticket types and statuses
• Status icons
• Three levels of ticket priority: high, normal and low
• Knowledgebase
• Add attachments
• CAPTCHA spam filter
• Statistics
• Tickets management
• Email notifications
• Built-in search engine
• Send messages to customers

Requirements:

• MySQL version 3.22.x or higher.
• PostgreSQL 7.1 or higher
• Any ODBC connected database