OTRS ITSM can also be described as a CMDB, a configuration management database.
ITSM has the same features OTRS has, since its an add-on, but adds support for new ones, revolving around PC configurations, components, hardware, software, etc..
OTRS ITSM can be used whenever OTRS needs to be used as a ticketing system for businesses that revolve around the usage and management of computers, like: software support, PC repair shop, computer resellers, computer hardware support centers and so on.
What is new in this release:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 5.0.6:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 4.0.93:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 4.0.9:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 4.0.8:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 4.0.6:
- Added new translation for Swahili.
- Ported code to the OTRS 4 framework
- New powerful template engine based on Template::Toolkit.
- A central object manager makes creating and using global objects much easier.
- OTRS::ITSM 4 includes many other small bug fixes and improvements.
- All OTRS::ITSM 4 translations will be now managed exclusively via Transifex
What is new in version 3.3.1:
- Ported code to the OTRS 3.3 framework
- Migrated ITSMCriticality and ITSMImpact values from general catalog to dynamic fields. Renamed ITSM related dynamic fields to nicer names, prefixed with ITSM.
- The toolbar icons now use an icon font which makes it easier to create custom skins with different base colors.
- In ITSMChangeManagement the frontends to create changes / workorders have been splitted in 2 screens each.
What is new in version 3.1.7:
- Added feature in bin/otrs.ITSMConfigItemDelete.pl script to delete config items by class together with the deployment state.
- Added CustomerCompany field type that allows to link CI's with Customer Companies registered in OTRS.
- Enhanced Import/Export screen to show a summary after importing.
- Added new optional sysconfig option to check if config item names are unique.
What is new in version 3.1.5:
- Improved performance of service overview screens.
What is new in version 3.1.0 beta3:
- Updated Japanese translation.
What is new in version 3.1.0 beta1:
- Ported code to the OTRS 3.1 framework
- Added caching to speed up the condition action backends in change management
- Added possibility to use a mirror database for change and workorder searches in change management
What is new in version 2.1.4:
- Bug fixes:
- Change history shows wrong entries for Condition/Expression/Action-Update.
- Change history shows change in wrong order.
- Change history is slow if many entries exist for conditions, expressions, and actions.
- Change history shows wrong action execution result if selector 'all' is used.
- Change history shows entries about sent notifications before the change update entries.
- Notifications are sent to invalid agents and customers.
- No Impact field in AgentTicketEmail.
- AgentITSMChangeMyCAB isn't available due to error in ITSMChange::ChangeSearch.
- The exported csv file should show the column headers.
- Problem with linking configitems if user has only ro access rights.
- ConfigItems with deployment state "Retired" do not hide in overview lists.
Requirements:
- OTRS 2.4.7 or higher
- Perl 5.8.8 or higher
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