LiveZilla

LiveZilla is not a hosted solution, which means that LiveZilla needs to be installed on the local computer and on the webserver as well.

It comes in two parts, a server client which runs on a PHP & MySQL server, and a desktop client which connects the server to the staff's PCs.

Alternatively an IIS & MS-SQL version can alse be used.

Tickets or live chats are automatically redirected from the server to the admin'ssupport PC.

The full package contains the LiveZilla Server (PHP), LiveZilla Server Admin for Windows, LiveZilla Operator Client for Windows and the LiveZilla Webclient.

What is new in this release:

• Significant number of performance and stability improvements
• Public Knowledgebase with auto/search suggestions
• New Rating / Feedback system with custom criteria
• New Reports section Feedback for Operators and Groups
• Global shortcuts for canned resources / knowledgebase
• Add file when leaving a message through onsite chat overlay widget
• Avatar in on-site overlay chat widget can be hidden when no picture is set
• File uploads and Feedback for Overlay On-Site Chat Widget
• Customizable height and width of Overlay On-SIte Chat Widget
• Automatic size for Overlay Chat Eye Catcher Bubble
• Feedback / Ratings for Overlay Chat
• Canned resources / knowledgebase entries can end a chat
• Operator ticket replies can be forwarded to email
• Color selector allows HEX code input
• Mute switch (mute all LiveZilla sounds temporarily)
• User Management Panel
• Support for "Call Me Back" requests
• Support for callback requests

What is new in version 6.0.0.0:

• Significant number of performance and stability improvements
• Public Knowledgebase with auto/search suggestions
• New Rating / Feedback system with custom criteria
• New Reports section Feedback for Operators and Groups
• Global shortcuts for canned resources / knowledgebase
• Add file when leaving a message through onsite chat overlay widget
• Avatar in on-site overlay chat widget can be hidden when no picture is set
• File uploads and Feedback for Overlay On-Site Chat Widget
• Customizable height and width of Overlay On-SIte Chat Widget
• Automatic size for Overlay Chat Eye Catcher Bubble
• Feedback / Ratings for Overlay Chat
• Canned resources / knowledgebase entries can end a chat
• Operator ticket replies can be forwarded to email
• Color selector allows HEX code input
• Mute switch (mute all LiveZilla sounds temporarily)
• User Management Panel
• Support for "Call Me Back" requests
• Support for callback requests

What is new in version 5.4.0.2 / 6.0.0.0 Dev:

• Create Tickets from Facebook messages and comments
• Eye Catcher and Overlay Chat scalebreaker to ensure better responsiveness
• Create Tickets from Twitter messages and tweets
• PHP IMAP extension support as an alternative to ZEND Framework IMAP
• Reports Chats / Tickets by group section
• Reports Chat Invites section
• Reports will include a bar chart for each section
• Reports will use localized date formats
• InnoDB can be used as database engine
• Admin Wizard FTP allows to use SFTP private keys for authentication (for amazon aws)
• File uploads can be deleted automatically after x days
• Link Generator allows to configure primary color for external chat window (chat header lines background)
• Leave message button can be deactivated in external chat window
• Leave message button on overlay chat will be less eye-catching when chat is available
• Configurable working day length / opening hours will define working day length
• External chat window close icon (x) asks for confirmation
• Queue information will also be shown in on-site overlay chat
• Group setting Operators with a lower priority only receive chats when all operators with a higher priority are offline
• Group description placeholder for signatures
• On-site Overlay chat can be hidden on mobile devices
• Subject and Geo location placeholders for email templates
• HTML emails / HTML signatures
• HTML preview in tickets section
• Options to save/copy HTML chat transcript
• Automatically set focus when loading external chat window to first input field
• Operators can be signed off remotely from the server update screen
• Lines and spaces from Excel or Calc data will be stripped when pasting
• Eye Catcher Bubble can be shown/hidden after x seconds
• When replying to tickets, the customers subject of incoming email can be used for outgoing email (template placeholder %subject%)
• Anonymized Operator Ratings
• URL from where a chat was initiated will be shown in chat archive and operator chat window
• Filters can be configured separately for chats, tickets and visitor monitoring
• Filter visitors by country
• Bottom margin can be configured for on-site overlay chat
• Chats will not be disconnected when overtaking an operator account from other device
• Visitor can't leave message when operators are online option for on-site overlay chat

What is new in version 5.4.0.2:

• Create Tickets from Facebook messages and comments
• Eye Catcher and Overlay Chat scalebreaker to ensure better responsiveness
• Create Tickets from Twitter messages and tweets
• PHP IMAP extension support as an alternative to ZEND Framework IMAP
• Reports Chats / Tickets by group section
• Reports Chat Invites section
• Reports will include a bar chart for each section
• Reports will use localized date formats
• InnoDB can be used as database engine
• Admin Wizard FTP allows to use SFTP private keys for authentication (for amazon aws)
• File uploads can be deleted automatically after x days
• Link Generator allows to configure primary color for external chat window (chat header lines background)
• Leave message button can be deactivated in external chat window
• Leave message button on overlay chat will be less eye-catching when chat is available
• Configurable working day length / opening hours will define working day length
• External chat window close icon (x) asks for confirmation
• Queue information will also be shown in on-site overlay chat
• Group setting Operators with a lower priority only receive chats when all operators with a higher priority are offline
• Group description placeholder for signatures
• On-site Overlay chat can be hidden on mobile devices
• Subject and Geo location placeholders for email templates
• HTML emails / HTML signatures
• HTML preview in tickets section
• Options to save/copy HTML chat transcript
• Automatically set focus when loading external chat window to first input field
• Operators can be signed off remotely from the server update screen
• Lines and spaces from Excel or Calc data will be stripped when pasting
• Eye Catcher Bubble can be shown/hidden after x seconds
• When replying to tickets, the customers subject of incoming email can be used for outgoing email (template placeholder %subject%)
• Anonymized Operator Ratings
• URL from where a chat was initiated will be shown in chat archive and operator chat window
• Filters can be configured separately for chats, tickets and visitor monitoring
• Filter visitors by country
• Bottom margin can be configured for on-site overlay chat
• Chats will not be disconnected when overtaking an operator account from other device
• Visitor can't leave message when operators are online option for on-site overlay chat

What is new in version 5.4.0.1:

• Create Tickets from Facebook messages and comments
• Eye Catcher and Overlay Chat scalebreaker to ensure better responsiveness
• Create Tickets from Twitter messages and tweets
• PHP IMAP extension support as an alternative to ZEND Framework IMAP
• Reports Chats / Tickets by group section
• Reports Chat Invites section
• Reports will include a bar chart for each section
• Reports will use localized date formats
• InnoDB can be used as database engine
• Admin Wizard FTP allows to use SFTP private keys for authentication (for amazon aws)
• File uploads can be deleted automatically after x days
• Link Generator allows to configure primary color for external chat window (chat header lines background)
• Leave message button can be deactivated in external chat window
• Leave message button on overlay chat will be less eye-catching when chat is available
• Configurable working day length / opening hours will define working day length
• External chat window close icon (x) asks for confirmation
• Queue information will also be shown in on-site overlay chat
• Group setting Operators with a lower priority only receive chats when all operators with a higher priority are offline
• Group description placeholder for signatures
• On-site Overlay chat can be hidden on mobile devices
• Subject and Geo location placeholders for email templates
• HTML emails / HTML signatures
• HTML preview in tickets section
• Options to save/copy HTML chat transcript
• Automatically set focus when loading external chat window to first input field
• Operators can be signed off remotely from the server update screen
• Lines and spaces from Excel or Calc data will be stripped when pasting
• Eye Catcher Bubble can be shown/hidden after x seconds
• When replying to tickets, the customers subject of incoming email can be used for outgoing email (template placeholder %subject%)
• Anonymized Operator Ratings
• URL from where a chat was initiated will be shown in chat archive and operator chat window
• Filters can be configured separately for chats, tickets and visitor monitoring
• Filter visitors by country
• Bottom margin can be configured for on-site overlay chat
• Chats will not be disconnected when overtaking an operator account from other device
• Visitor can't leave message when operators are online option for on-site overlay chat

What is new in version 5.2.5.0:

• Added a new API to allow direct access for 3rd party applications and your own scripts.

What is new in version 5.2.0.0:

• Group selection can be required, no group selected by default
• Operators can be signed on from their desktop/mobile concurrently
• Remote control for auto translation service
• Auto translation service can be used with onsite overlay chat widget
• Eye Catcher and optimized design for overlay chat
• Visitors history can be extended
• Hide customer data from operators (email, name, etc.)
• * New Feature:(General): Name and email can be configured as required for the overlay/onsite chat window
• Account used for sending emails (tickets, transcripts) can be configured for each group
• * New Feature:(General): Option to prune Tickets with status Deleted after X days
• Permission to edit ticket message details
• Permission to cancel chat invites
• Permission to cancel chat invites sent by others
• SMTP Authentication can be turned off when needed
• URL from where a ticket has been created will be shown in ticket view
• Comments for visitors added to visitor form
• Full listing of all chat invites sent to a website visitor added to visitor form
• Full listing of all previous chats added to visitor form
• Full history of recent visits for each website visitors added to visitor form
• Full listing of all tickets added to visitor form
• Timeout for chat invites

What is new in version 5.1.2.3:

• Bugfix:
• Chat archive MySQL table contains duplicate entries and no primary key exists.
• Results in a few problems with the chat archive.

What is new in version 5.0.1.3:

• Bugfix:
• Compatibility and stability improvements.
• Classic chat invite template cannot be configured.
• Attachments not available on incoming mails when creating new tickets directly.

What is new in version 5.0.1.2:

• Protocol changes for the upcoming mobile APPS.

What is new in version 4.2.0.4:

• New:
• Chat Bots
• Commercial Chats / Pay Chats with PayPal integration
• Instant callback service
• Operator chat response time logging
• Respect "Do-Not-Track" header (optional)
• Hide group selection parameter for chats and tickets
• Add your Tracking or Analytics Code to the chat window
• Send chat transcripts to email address from chat archive
• URL's of files and hyperlinks will be shown in chat transcript email
• Copy operator account (User Management)
• Copy operator permissions (User Management)
• Statistics for the Translation Mode which will make translation much easier
• Standard chat button can be hidden when all operators are away/offline
• Changes:
• Chat login information will not be saved as session data (IP based)
• Reposts(messages from previous chats) will be displayed with a blue header for better clarity
• Default font color setting removed
• Floating Chat Button and On-Site Overlay Chat can be used even when visitor monitoring is deactivated
• Client side auto status setting removed (please use group based (server side) chat limitation instead)
• Bugfixes:
• IE 9 does not display the chat correctly when using a Right-To-Left based language
• Missing line breaks in chat transcript and offline message emails

What is new in version 4.1.0.4:

• Bugfix:
• Visitor side chat window is not scrolling down after receiving a new message from operator in latest ersion of Google Chrome.
• Floating Button error in IE.

What is new in version 4.1.0.3:

• New:
• LiveZilla Multiserver (one LiveZilla server - multiple websites and databases)
• Spell Checker (support for 20 languages)
• Missed Chats listing
• Data lifetime can be set for server side and client side databases by the administration
• Administrators can sign off operators
• Statistics & Reports: top search phrases for goals (conversion tracking)
• Accounts can be logged out when signed on from a remote computer
• Basic Right-To-Left direction support
• Volume adjustable for all LiveZilla sounds
• Reports featuring the amount of missed chats and the average chat waiting time for each operator
• Chat welcome message (predefined message) can be edited before activating the chat
• Subject/Signature set for replies to ratings and archived chats
• More reliable Message Center with new message types (Queue Chats, Offline Messages)
• Additional API Functions
• Several MySQL performance tweaks and optimizations
• Bugfix:
• When no file extension is blocked for uploads for customer side -> all extensions are blocked
• "Send an email using the default email-client to the group's email address" function not working
• Emails from offline messages / chats are rejected by some mail servers
• Message icon keeps blinking in tray when chat ended
• Goals can't be deleted / edited
• Questionmarks within the trigger URLs will make the event fail
• Asterisks within the trigger URLs will make the event fail
• Invitation "jumps" on click when bottom margin is used

What is new in version 4.0.1.2:

• WebClient Translation packs added to default installtion : EL,FR,PT,PT-BR,EN-GB,EN-US.
• Bug fixes:
• Offline message emails are not being sent
• Chat archive not being synchronized when user permissions is set to "own chats only"
• Visitors not displayed on the world map when "Allow external actions" isn't set
• Database table cannot be created (asking forever)
• Name from cookie not displayed correctly in chat invitation
• Custom startpages remain open when network adapter is being removed

What is new in version 4.0.1.1:

• Shortcuts for canned resources
• Dynamic Groups
• New:
• Groups can be hidden for operators
• Waiting Message can be turned off
• Time after which the the Waiting Message will be shown can be set
• Individual Queue Waiting Message for groups
• Maximum queue waiting time (optional)
• An icon indicates whether a chat message has been received by the chat partner
• SSL secured icon on chat login page (optional)
• Forward chats to groups
• Operator display can be sorted by operators or groups
• Web Client (customer side chat window) uses the HTML5 sound object
• Set priority for chats
• Assign target group/operator for chats
• Group chats with customers (multiple operators/multiple customers)
• Optional group based limitation for concurrent chats
• Web Client (customer side chat window) can be loaded directly into your website using an IFRAME container
• Invite other operators to join chat with customer
• Clickable search phrase in visitor view
• HTML source can be edited in canned resource window
• Full chat listing (see all chats on the server) with detailed information
• Administrators can join chats in invisible mode
• Optimize MySQL tables function
• Notification Window for Offline Messages
• Sound for new Offline Messages
• Server requires HTTPS (optional setting)
• External event action: overlay element for HTML/URL
• Shadow and background for chat invitations
• Question (topic) will be shown during chat
• Pass thru parameter: Language (preselect a language for the customer chat window)
• Different custom Chat Login Input elements (CheckBox, ComboBox, Text, TextArea)
• Custom Input values will be shown in chat transcript / offline messsage emails
• Chat / Offline Message custom text (displayed above login form)
• Different user status for different user groups
• Individual startpages for operators
• Web client language sets us-en and us-gb.
• IPv6 support
• Changes:
• WebCam is based on Adobe Flash which improves performance and provides greater compatibility with webcam drivers
• Typing indicator will only display the information to the person the message is intended for
• Scrollbars will be shown if needed on login page (chat & offline messages)
• "Representative is typing" text on customer side chat window instead of an icon
• Auto translation requires google API V2 paid key
• Chat Text Links need to be recreated. The existing code from previous versions will not be working anymore.
• Bug fixes:
• Search phrases from baidu.com are not being saved correctly
• JPG/JPEG files are not working as Chat Button Images
• Opening hours are not being applied on Sundays
• Automatic update fails
• Chat Floating Button not displayed correctly in IE6
• Links stop working on report page after recalculation
• Line breaks are being removed from signature when replying to offline messages
• Client shows same title for all visitors

What is new in version 3.3.2.2:

• Bugfix: Resources are not being saved correctly.
• Bugfix: Auto Translation Service reactivates when changing/reopening the chat window.

What is new in version 3.3.2.0:

• New: Floating Chat Button
• New: New event trigger search phrase
• New: Different css styles can be set for text links (online or offline)
• New: Pass-thru parameters can be used with text links
• New: LiveZilla Operator Client will announce when it is outside of opening hours
• New: Whitelist IP Range can be specified for operator logins
• New: URLs in custom pass thru parameters will be converted to clickable links
• Change: SSL will be used for the automated translation service
• Bugfix: Chat input fields are not accessible when using IE9 RC
• Bugfix: Visitors stay online in detailed visitor view (blue planet)
• Bugfix: Resuming from screensaver/idle away status not working all the time
• Bugfix: Events and filters are not shown outside of opening times
• Bugfix: Connectivity problems when resuming from hibernate/standby
• Bugfix: File upload - download links are shown multiple times
• Bugfix: File upload - chats being interrupted in IE (in combination with enhanced window close detection)

What is new in version 3.3.0.0 BETA 1:

• Operator based Chat Queue
• Cookie lifetime can be configured
• PHP Timezone value can be set for LiveZilla
• Auto-translator (automatic translation of conversations using google translate)
• Custom fields for offline messages
• Custom fields visible / functional in search view
• Custom fields visible / functional in user view
• Custom field inputs will be stored in the archive (chats and offline messages)
• Column "Last Visit" in visitor view
• Statistics & Reports (Daily, Monthly and Yearly reports regarding operators, chats, visitors, pages, domains, referrers and so on)
• Schedule (chat opening times for each group)
• Events: Funnels and Goals
• Chat Invitations can be canceled
• Column "IP" in Offline Message View
• The "Auto Accept Chat" function can now be deactivated for single operators
• Matching Chats can be opened from Rating View

What is new in version 3.2.0.2:

• PHP Timezone value can be set for LiveZilla
• Auto-translator (automatic translation of conversations using google translate)
• Custom fields for offline messages
• Custom fields visible / functional in search view
• Custom fields visible / functional in user view
• Custom field inputs will be stored in the archive (chats and offline messages)
• Column "Last Visit" in visitor view
• Statistics & Reports (Daily, Monthly and Yearly reports regarding operators, chats, visitors, pages, domains, referrers and so on)
• Schedule (chat opening times for each group)
• Events: Funnels and Goals
• Chat Invitations can be canceled
• Column "IP" in Offline Message View
• The "Auto Accept Chat" function can now be deactivated for single operators
• Matching Chats can be opening from Rating View

Requirements:

• IIS or Apache Server
• PHP 5 or higher