Created to be fast and simple, Help Desk Software provides webmasters with an easy to use solution for both their clients and their support staff.
Help Desk Software is easy to install, easy to modify and easy to work with.
It includes support for three types of users. The administrators that have full control over what happens in the help desk. Regular users that can post tickets. The support staff who can open, view, close and resolve tickets.
Admins can add their very own custom departments, services and products in the support system, customizing it to fit their company's activity with ease.
Because it was also built using the Bootstrap UI framework, support for responsive and mobile devices is included out of the box.
As you can see, Help Desk Software is quite versatile, making this script usable in any type of business, regardless of type, size or revenue.
Features:
- Manage tickets
- Manage users
- Manage the support staff
- Manage support devices
- Manage departments
- Manage email notification settings
- Installation help
- Administration panel
What is new in this release:
- Registration bug fix and user pending bug fixes.
What is new in version 2.4.2a:
- Many small bugfixes.
- A fix for the forgot password function.
- Many validation updates and minor tweaks.
What is new in version 2.4.2:
- Security Updates. Including a tool to encrypt database passwords for existing installs.
- Change the look and feel with themes.
- New icons from Font Awesome.
- Updated dashboard layout.
What is new in version 2.4.1:
- Updated the user interfact to Twitter Bootstrap version 3.1.0.
- New menu option for viewing all recent tickets.
What is new in version 2.4:
- This version introduces the ability for a file to be uploaded with a ticket submission.
- The navbar has been changed to an even more mobile friendly version.
- There are many interface tweaks.
- Updated CAPTCHA and ezsql libraries.
- Please note: the fhd_config.php file has changed to allow for control of file uploading.
Requirements:
- PHP 5.3 or higher
- MySQL 5 or higher
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