Ant Helpdesk

Software Screenshot:
Ant Helpdesk
Software Details:
Version: 0.1
Upload Date: 13 May 15
Developer: els11
Distribution Type: Freeware
Downloads: 23
Size: 9828 Kb

Rating: 3.0/5 (Total Votes: 1)

The Ant Helpdesk can be a useful tool for both companies and individuals, letting them improve their PR with a Web service where their clients can post tickets regarding their experience using one of the products or services provided to them

The entire system is quite configurable and can be adapted to work with any type of product, service, or activity field.

There are three built-in user levels (user, tech, admin), but new ones can be created, all with their own set of permission levels.

Support departments and ticket types are also adjustable, adapting them to the company's domain and target users.

Ant Helpdesk works with classic *AMP environments and should be pretty easy to setup thanks to the built-in automatic installer. Space and server resource requirements are also low, so you can use it with shared hosting providers without any problems.

Features:

  • Admin panel
  • Password-protected accounts
  • User levels
  • User groups
  • Configurable user permissions
  • Create and edit tickets
  • Add comments to tickets
  • Add files to tickets
  • Export tickets to Excel, PDF, HTML
  • Manage ticket categories
  • Manage support staff departments
  • Automatic email responders
  • Installation wizard

Requirements:

  • PHP 5 or higher
  • MySQL 5 or higher

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