EnterpriseWizard CRM SaaS

Sales depend on more than the sales department -- they depend on the entire organization working together to determine and satisfy the needs of the customer, turning initial sales into repeat sales and ordinary customers into reference accounts. Most CRM applications are strong on opportunity and lead tracking, but weak when it comes to supporting the customers you win. This isn't surprising. It's a lot easier to provide a lead tracking solution used only by salespeople than an application that offers fine-grained access control, a branded interface for different sets of customers and business rules/workflow automation to ensure that customer needs are met in a timely fashion.