iTop

iTop (also known as IT Operations Portal) is an open source and full-featured ITIL (Information Technology Infrastructure Library) that helps you to better manage a complex IT environment and manage your customers.

A web-based service management app

It is actually a web-based service management app that includes a fully configurable CMDB (Configuration Management Database), ITSM (IT Service Management), a document management utility and a HelpDesk system.

Features, lots of features

iTop also features change management, configuration management, automatic SLA management, automatic impact analysis, CSV import tool, consistency audit to check data quality, as well as data federation (data synchronization).

Runs on top of a supported web server

Being a web-based application, iTop runs on top of a supported web server software, such as Apache or nginx (see the official documentation for supported web servers), running on top of a Linux kernel-based operating system. It is independent of a computer platform, so it can be deployed to either 32-bit or 64-bit machines.

Getting started with iTop

To install iTop on your web server, you must first download the latest release from Softoware, save the archive somewhere on your computer, unzip it, open a FTP client application (e.g. gFTP or FileZilla), and copy the content of the ‘web’ directory from the outputted directory to the root of your web server, or in a folder.

Verify if all the scripts have the appropriate owner, especially if PHP runs in safe mode. You should also check to see if all files and folders have the correct access rights, especially the ‘conf’, ‘data’, ‘env-production’ and ‘log’ subdirectories, which are need for the installation.

As a final step, open a web browser and point to the location where you’ve copied the iTop files, which can be either the root of your web server or a directory. Follow the instructions displayed on the screen to complete the installation.

What is new in this release:

• An new engine to compute and display impact analysis (requires Graphviz on the server, but no longer depends on Flash)
• A complete rework of the exports
• A lock to prevent the concurrent modification of the same object by different agents
• A few performance optimizations (APC/APCu required on the server to benefit from them)
• Enhancements to customizations that can be performed in XML

What is new in version 2.2.0:

• An new engine to compute and display impact analysis (requires Graphviz on the server, but no longer depends on Flash)
• A complete rework of the exports
• A lock to prevent the concurrent modification of the same object by different agents
• A few performance optimizations (APC/APCu required on the server to benefit from them)
• Enhancements to customizations that can be performed in XML

What is new in version 2.1.0:

• A rudimentary configuration file editor (for administrators)
• Automated data backups, and manual backup/restore
• Excel exports
• Dutch localization contributed by Remie Malik from Linprofs (www.linprofs.com)
• Danish localization contributed by Erik Bog

What is new in version 2.0.2:

• Modelization of VLANs on Subnet and Physical Interfaces
• Brand new User Portal look and feel (no change in the behavior)
• Forgot your password? Regain access to iTop without bothering an administrator
• Automatic refresh of the lists in the dashboards, and for the shortcuts
• Scalability: better support of large volumes of tickets, and in general with large volumes of data
• An about box: displays information that will help your support provider (versions, installed modules, etc.)