Software Details:
Version: 1.9.9 updated
Upload Date: 20 Jul 15
Distribution Type: Freeware
Downloads: 574
Size: 7033 Kb
It's an attractive alternative to high-cost and complex customer support systems.
What is new in this release:
- Update user information for existing users when importing CSV.
- Agent names are consistently formatted and sorted throughout the system.
- Memcache session backend support. (See include/ost-sampleconfig.php).
- Email domain validation includes DNS record verification.
- Make ticket queue selection sticky.
What is new in version 1.9.8.1:
- Update user information for existing users when importing CSV.
- Agent names are consistently formatted and sorted throughout the system.
- Memcache session backend support. (See include/ost-sampleconfig.php).
- Email domain validation includes DNS record verification.
- Make ticket queue selection sticky.
What is new in version 1.9.7:
- Remote IP is logged for staff replies
- Add option to require client login to view knowledge base
- Internal activity alert, replacing the internal note alert, includes alerts of responses made by other agents
- Email system now uses LF instead of CRLF as the default
- Mass actions for user directory
- Unassign tickets on transfer if current assignee is not a member of the new department and the department has "Restrict assignment to members" enabled
What is new in version 1.9.5.1:
- Added support for organization vars in templates (%{ticket.user.organization...})
- Canned responses feature can now be disabled
- Drop link redirection through l.php
- Use unified file download script. Links can now be shared with external users and accessed without authenticating.
- Ticket filters support matching and banning based on the Reply-To user information
What is new in version 1.9.2:
- Form data entered to custom forms is preserved when switching help topics
- Update to Redactor 9.2.4
- Using canned responses no longer requires [Append] click
- Guests can sign out
- Filter by custom list item properties
- Time selection is based on admin configured time format
- (Optionally) clients can access tickets without clicking email link
- Introduction of signals for mail filter plugins
What is new in version 1.9.0:
- User and Organization Notes
- Form Management
- Client Login and Registration
- External Authentication Support
What is new in version 1.8.0.1:
- Enhancements:
- Allow edit of user on the ticket open page
- Display complete contact information to lookup dialog
- Clarify mysqli extension requirement on install and upgrade pages
- Added option to display unprocessed name (original)
- Bugfixes:
- Fix parser error for PHP < 5.3 on upgrade and install
- Remove dependency on mbstring (for real this time)
- Fix incorrect advanced search hits on some custom fields
- Custom forms require a title (otherwise you can't click on them to edit)
- Update client phone number on ticket view page after update
- Fix regression where validation errors were not shown on new ticket form
- Fix bug where client name and email were not filterable for web submissions
- Fix various autocorrect annoyances
- Performance and Security:
- Improve performance of ticket filtering on some configurations
- Fix possible cross site scripting (XSS) vulnerability on display of contact information values
What is new in version 1.8.0:
- %{response} placeholder is available for new ticket notice, which contains only the response
- Ticket queues now show time of last update with in date+time format
- Claim ticket on response
- Help tips added for custom fields page (more to come)
- Changing user on ticket edit allows creating a new user
- Ticket view page allows changing user to a new user
- Ticket by staff page doesn't require user information for existing users
What is new in version 1.7.1.3:
- Bug fixes:
- Cookie domain cannot have a port number.
- ROOT_PATH is detected on Windows0.
- Do not double encode XML entities in ticket thread titles.
- Display correct template description on edit.
What is new in version 1.7.1:
- Bug fixes reported from the previous release.
- New enhancements and improvements.
- Security related fixe (SVA-2013-826).
What is new in version 1.7.0:
- Ticket Filters Support
- Dashboard Reports
- Canned Attachments
- Database-backed Attachments
- Multi-File Upload Support
- Service Level Agreements
- Client-side Knowledge Base - Searchable FAQs
- Ticket Export Support (PDF/CSV)
- API - JSON/XML/EMAIL Support
- Unicode - Better and more consistent international text handling
- Flexible Template Variables
- CSRF Protection
What is new in version 1.6.0:
- Security related fixes.
- Bug fixes reported from the previous release.
- Captcha support.
- Auto-refresh support.
- Improved email parsing - support for nested mime messages (Apple Mail).
- Improved ticket locking and auto-unlock support.
- New template for staff created tickets.
- Canned/premade response on new ticket page (staff).
- Base variables support on canned/premade responses.
- Session IP binding made optional.
- Other minor improvements.
Requirements:
- PHP 4.4 or higher
- MySQL 4.4 or higher
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