CTI for MS-CRM Integration

CTI for MS-CRM Integration proposes a flexible and user-friendly interface between the telephone exchange (PBX) TAPI or Microsoft Lync and MS-CRM application, to speed-up the users / operators access to the information of the company.

Incoming calls: Automatic registration display (prospect, account and contact) of the caller, or automatic creation of a new activity associated to the number, if is missing in MS-CRM. Outgoing calls: Gives the possibility to directly reach the correspondant through the MS-CRM interface, or throught the CTI for MS-CRM Integration search function.

Limitations:

30-day trial